Frequently Asked Questions
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Yes, we would be more than happy to provide you with a free estimate. Once we have agreed on a price we will then provide you with a written detailed contract.
Our primary design service involves the creation of a ‘concept plan.’ A concept plan is a sketch (usually hand drawn on graph paper) outlining the broad activity areas (lawn, walkway, patio, staircase, garden, etc.) and traffic routes of the area to be landscaped. From this concept plan and after taking a few measurements an estimate can be created (as well as a planting design if need be). This service we offer free of charge. For clients with larger more elaborate projects or those who would like a better graphical presentation of the potential changes to their property we also offer full two dimensional computer aided design (or CAD) service.The fee for our CAD services can be partially recuperated and considered a portion of the deposit should the work be confirmed.
We guarantee our hardscape installations against heaving or settling for 1 year for aggregate foundations and 3 years for Ultra base foundations. Some of our plant material has an optional one year replacement guarantee. We warranty sod only if there is an in ground sprinkler system.
Yes we are insured. We have a general liability contractor’s policy that carries $2,000,000 liability coverage.
We will happily provide references upon request. We can direct you to homes in your neighbourhood that we have worked on. Also, we can provide a list of satisfied customers that you may contact at your convenience.
We prefer to source all our materials ourselves. We generally prefer to supply the materials ourselves because when we select a product we want to make sure it is the best suited for the particulars of the situation. It takes years of experience to determine this. We have established relationships with our suppliers, we are able to ensure that materials can be picked-up/delivered when we need them.
In most cases where we have been underbid for a contract there is a reason for our price being higher. Generally the case is we provide a higher value product to our customer and we would be happy to explain the difference in our bids.
We can install most products, we would be happy to assist you in choosing the right paver for your landscape needs.